Terms & Conditions

Last updated: 22 July 2026

Welcome to The Million Blooms. By placing an order, browsing our website, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree, please refrain from using our services.

1. About us

The Million Blooms is an online florist and gifting service operating from Jalandhar, Punjab, India. All references to "we", "us", "our", or "the Company" refer to The Million Blooms. All references to "you", "your", or "the customer" refer to the person placing an order or using our website.

2. Placing an order

• An order is considered placed once you complete the checkout and receive an order-confirmation email or SMS from us.
• Order acceptance is at our sole discretion. We may cancel any order (with a full refund) if we detect fraudulent activity, product unavailability, incorrect pricing due to a technical glitch, or delivery outside our serviceable pincodes.
• Prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Shipping fees are shown separately at checkout and depend on the delivery method you choose.

3. Product substitutions

Fresh flowers, cakes, and hampers are seasonal and perishable. Occasionally an ingredient, variety, colour, or wrapper may be unavailable on the day of delivery. In such cases we reserve the right to substitute the item with one of equal or higher value while preserving the overall theme, colour palette, and monetary value of your order. We will inform you by email or phone whenever the substitution is material.

4. Delivery

• Delivery is available only to pincodes we currently service. You can check serviceability by entering your pincode on the product page or in the header.
• Delivery methods (Standard, Same-Day, Early-Morning, 90-Minute Express, Midnight, etc.) each have their own cutoff time and lead time. These rules are displayed on the calendar picker on every product page.
• We attempt delivery once at the address you provide. If the recipient is unavailable, our delivery partner may re-attempt at their discretion or leave the item with a neighbour or building security, in which case delivery is deemed complete.
• For gift orders where the sender does not want to reveal the price, we do not include an invoice with the physical delivery; a soft copy is emailed to the sender only.

5. Payment

We accept UPI, credit/debit cards, net-banking, wallets, and Cash on Delivery (COD) where offered. All online payments are processed by PCI-DSS compliant payment gateways; The Million Blooms does not store your card details on its servers.

6. Cancellations, refunds, and returns

• Cancellation before dispatch: You can cancel any order at no cost until we begin preparing it. Same-Day and Express orders enter preparation almost immediately after checkout, so cancellations are usually not possible for these methods.
• After dispatch: Because flowers, cakes, and personalised items are perishable / made-to-order, we do not accept returns once the order has been dispatched.
• Refunds for wrong / damaged items: If the delivered item is materially different from what you ordered, arrives damaged, or is not delivered on the promised date due to our fault, please email a photograph and your order ID to care@themillionblooms.com within 24 hours of delivery. Verified claims are refunded to the original payment method within 7-10 business days, or offered as store credit / gift-card of equal value at your choice.
• Force majeure: We are not liable for delays caused by events beyond our reasonable control, including but not limited to strikes, natural calamities, traffic diversions, curfews, or acts of God. In such cases we will attempt redelivery on the next available slot at no extra cost.

7. Coupons and promo codes

• Coupons are valid only for the promotion window mentioned in the offer and cannot be clubbed with other coupons unless explicitly stated.
• Each coupon has usage limits (per-user and total) that are enforced at checkout.
• We reserve the right to withdraw or modify any coupon or promotional campaign at any time without prior notice.

8. Gift cards

• Gift cards purchased from The Million Blooms are valid for 12 months from the date of issue unless a different expiry is printed on the card.
• Gift cards are non-refundable and cannot be exchanged for cash. Any unused balance on an expired gift card is forfeited.
• Gift cards may be used across multiple orders until the balance is exhausted.

9. User accounts

• You are responsible for maintaining the confidentiality of your account and password. Any activity through your account is deemed to be authorised by you.
• Guest checkout is available. However, order history and quick reordering are only available to registered users.
• We reserve the right to suspend or terminate accounts that violate these Terms, abuse promo codes, or engage in fraudulent activity.

10. Intellectual property

All content on our website — including product photographs, descriptions, logos, category artwork, and the "The Million Blooms" brand marks — is the exclusive property of The Million Blooms or its licensors and is protected by Indian and international copyright and trademark law. You may not reproduce, distribute, or use any of this content without our prior written consent.

11. Reviews and user content

If you submit a review, rating, or photograph on our website, you grant The Million Blooms a non-exclusive, royalty-free, worldwide licence to display, republish, and use that content for marketing purposes, with attribution where practical. You represent that the content is original, does not infringe on any third-party rights, and is not defamatory or unlawful.

12. Limitation of liability

To the maximum extent permitted by law, The Million Blooms's liability for any claim arising from an order is limited to the value paid by you for that specific order. In no event shall we be liable for indirect, incidental, consequential, or punitive damages including but not limited to loss of profit, loss of goodwill, or emotional distress.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Jalandhar, Punjab, India.

14. Changes to these Terms

We may revise these Terms from time to time. The revised version will be posted on this page with a fresh "Last updated" date. Your continued use of the website after the change constitutes acceptance of the revised Terms.

15. Contact us

For questions about these Terms, or to raise a grievance, please write to us at care@themillionblooms.com.